Commitment to Excellence

Faucet4all.com is committed to provide the best services for our products. We stand behind all of our products and guarantee your satisfaction with each order.

To Cancel an Un-shipped Order

Call customer service immediately. Once your order is shipped, it cannot be cancelled; you will have to proceed with the following general return policies.

Return Policies

We promise to deliver high-quality products to your door. If you are not satisfied for any reason, we will gladly replace or accept a return of the merchandise. Please adhere to the following return policies:

The following items may be returned for refund:
(1) Merchandise that has not been removed from its original packing
(2) Wrong merchandise received
(3) Defective merchandise
(4) Products that has been previously installed

A 10% restocking fee will be charged for returned merchandise.
Returns or exchanges can only be made within 30 days of receipt of the product(s). Restocking fee will be applied for returns or exchanges. All returned merchandise(s) must be in resalable condition, free from scratches and defects.

Return Procedures

(1) Call toll-free 1-888-778-7654 or email to support@faucets4all.com to obtain an approval for the return. Once approved, an email will be sent to you within 24 hours indicating your RMA (Returned Merchandise Authorization) number and the shipping address for you to return the merchandise(s). Approved returned merchandise must be shipped to us within 48 hours.

(2) Merchandise should be returned in its original packing condition. Reasonable charges will be imposed for missing parts on return merchandise.

(3) Include your RMA number in your returned merchandise for identification purpose.

(4) We recommend items to be returned via UPS or insured parcel and posted for proof of delivery.

(5) You are responsible for all shipping charges for any returned merchandise.

(6) Items shipped past the 30 day returning period plus a reasonable shipping time may be returned to sender.

(7) We are not responsible for any losses in the mail for any returned merchandise.

Refunds
We will do our best to expedite the return process. Please allow 5-10 business days for refund processing. Refund will be credited to the same credit card account you used in placing your original purchase order. If you paid by check, please allow an additional 7-14 days for delivery of refund check via UPS.

We will refund your return shipping costs when the return is due to our mistake or error.